Privacy Policy

Ace Padel Club (PT Ace Jiwa Raga) is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, and disclose information about users of our mobile application (“App”).

• Information We Collect

  We may collect personal information from users, such as their name, email address, and phone number, when they register to use the App. We also collect information about the bookings made by users, such as the date and time of the booking and the number of people playing. We do not collect or store any payment or credit card information.

• How We Use Your Information

  We use the personal information collected to provide users with the services they have requested, such as booking of courts and social matches. We may also use the information to communicate with users about their bookings and to send them notifications related to the App. We may use aggregated and anonymized data for statistical and analytical purposes, to improve the App, and to develop new features and services.

• Sharing Your Information

  We do not sell, rent, or share personal information with third parties for their marketing purposes.
  We may share personal information with third-party service providers that help us operate the App and provide services to users. For example, we use a third-party service provider to send notifications to users.
  We may also share personal information when required by law or to protect our legal rights.

• Data Security

  We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include:
  

  • Encryption: Protecting data during transmission and at rest.
  • Access Controls: Restricting access to personal information to authorized personnel.
  • Regular Audits: Monitoring our systems for possible vulnerabilities and attacks.
  Despite our efforts, no security measures are completely secure, and we cannot guarantee absolute security.

• Account Deletion
  We understand that circumstances may arise where you wish to delete your account. To ensure a seamless experience, we offer a straightforward process that allows you to request the deletion of your account with just a few simple steps:
  1. Via Customer Support:
  • Email our support team at info@acepadelclub.id with the subject line Account Deletion Request.
  • Include your account details (registered name, email, phone) for verification.
  Important Considerations
  • Deleted accounts and their associated data cannot be recovered.
  • If you wish to use our services again, you will need to create a new account.
  
  
• Data Retention

  We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods may vary depending on the nature of the information and the legal requirements.

• Changes to this Privacy Policy

  We may update this Privacy Policy from time to time by posting a new version on the App. We encourage you to review this Privacy Policy periodically.

• Contact

  If you have any further questions regarding this policy, please reach out to us at info@acepadelclub.id.